about-herologo

M+ Group is the largest independent contact center and business process outsourcing (BPO) company in the region, active also in Employment and IT services, and employing over 2000 professionals. We are genuinely in the business of customer interaction for over a decade. Our approach has always been based on continuous learning and understanding the needs of global customers.

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Companies

Four companies, one goal: satisfied customers

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People

Agents always ready to help your customers

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Leadership

Meet the people who stand behind our vision

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People are our biggest advantage
Their satisfaction is shared with your customers


More than 2000 communication experts come to our dynamic offices every day with the same task: making your customers satisfied. Our HR team is committed to the development of each of our employees, while our diverse client projects give our employees flexibility to specialize in different industries, languages, and through different communication channels. Knowledge, motivation, and passion of our employees are key to our success.


Our story


Ever since establishment in 2007, the M+ group has been delivering innovative customer experiences to customers around the world. Today we have offices in Ljubljana, Koper, Sarajevo, Banja Luka, Belgrade, and of course, Zagreb, where our headquarters is based.

Our vision


Be connected with global customers in every language and through every channel, support them, inspire them, and help our clients succeed.

Our companies


M+Connect is the largest contact center and BPO provider in the Adria region, supporting clients from renown European telecoms, utilities, and insurance companies to fast-growing multi-billion global start-ups. Capacity to support both large incumbent players and fast-growing start-up demonstrates clearly flexible and open-minded approach we give to every client, ensuring both our services and operating models are custom fit to his needs.

info@mconnect.com

SmartFlex is a leading employment agency in Croatia with in-depth knowledge of the region’s labor market. With over 1.100 employees, Smartflex supports some of the largest regional companies across a multitude of industries, providing them with skilled workforce when they need it.

poslodavci@smartflex.hr

CDE Nove Tehnologije is focused on the development and integration of advanced information and telecommunication technologies, with an emphasis on solutions for customer support, customer relationship management, and customer engagement management.

info@cde.si

Calyx is a software development company of experienced engineers and designers, focused around the Java stack and open platforms. Passion towards technology, mixed with hard work, is the reason why some of the most successful regional companies trust them.

info@calyx.hr

Professional team of highly skilled customer service agents establishes communication with your customers at any time and through any channel. We are on the market since 2002 and we have the experience and outsourcing expertise to improve your Customer Care activities.

info@trizma.com

Board of directors


Our management team is committed to our vision of customer care

Ivan
Posavec

President of Management Board

A Harvard graduate. Specialized in economics, management and consulting, primarily in mergers and restructuring. Loving his job.

Darko
HORVAT

Member of Management Board

A business management graduate. 10+ years of experience in leading auditing, consulting companies, and tax consulting companies.

Supervisory Board


Tamara
SARDELIĆ

Member of Supervisory Board

Expert in legal and regulatory issues, project financing, refinancing of credit obligations and privatization.

Zvonimir
MRŠIĆ

President of Supervisory Board

Operating Partner in Spitzberg Partners LLC. Corporate governance expert. Previous President of Management Board in Podravka Inc.

Hrvoje
PRPIĆ

Member of Supervisory Board

Graduated medicine. Has over 35 years of experience in the health sector, companies and state administration bodies.

Igor
VARIVODA

Deputy President of Supervisory Board

10+ years of experience in the BPO sector, mostly on executive functions in operations and sales.

Tomislav
GLAVAŠ

Member of Supervisory Board

BPO professional primarily in the field of restructuring. Passionate about reshaping the industry. Previous international experience in big 4.

Social responsibility

When completely demystified, our business is simple; our satisfied employees make your customers satisfied. Thus honest and ethical business practices are at our core. Starting from our employees, their safety and comfort, we spread the idea of care for local communities and environment across the 6 cities we work and live. We build a healthy team environment, encourage inclusion, respect cultures, and enjoy our diversity. And we are always happy to meet organizations and individuals sharing these values.

Our locations


Find us in 6 cities, where our communication experts are based. From here, they care for your customers in every corner of the world.

  • Zagreb, Croatia
  • Ljubljana, Slovenia
  • Koper, Slovenia
  • Belgrade, Serbia
  • Sarajevo, Bosnia And Hercegovina